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  • 1Account opening
  • 2Personal area
  • 3Personal information and access data
  • 4Account verification
  • 5About OctaFX
  • 6Trading conditions
  • 7Trading accounts
  • 8Trading platforms
  • 8.1MT4
  • 8.2cTrader
  • 8.3MT5
  • 9MT4/MT5 DEPOSIT BONUS
  • 10Demo Champion
  • 11cTrader weekly
  • 12cTrader deposit bonus
  • 13Deposit and withdrawal
  • 14IB program
  • 15Autochartist
    • How do I sign up?
      You submit the signup form upon opening your first real or demo account. Just fill in all the required information, select account type, enter captcha code and click "Open account" below. Please make sure your credentials match your documents as you will be requested to confirm your personal data during verification. Please also bear in mind that since you can only use your own bank account, credit/debit card or e-currency wallet, personal info should match account or cardholder name as well.
    • I already have an account with OctaFX. How do I open a new one?
      Login to your personal area with your registration email address and personal area password and click Open account real or demo at the very top of the page.
    • What type of account should I choose?
      OctaFX offers three ECN based accounts to cater individual needs of any trader:
      • If you are interested in currency trading only, have recently started trading forex or not planning to make a substantial deposit yet, you may consider our MT4 Micro account.
      • In case you are going to trade commodities and indices along with forex, have more experience or simply look for the lowest spreads with no trading commission, opt for our MT5 Pro account.
      • If you require more tranasparency in pricing or interested in a wide range of currency pairs, cTrader ECN account would be the best option.
      You can find a detailed comparison here.
    • What leverage should I select?
      For MT4 Micro and cTrader ECN you can choose between 1:1, 1:5, 1:33, 1:50, 1:200 or 1:500 leverage. If you have a Pro account, the maximum leverage is 1:200. Keep in mind that commodities have maximum leverage of 1:100, while indices are traded with at least 1:50 leverage.
      Leverage is the virtual credit given to the client by the company that modifies your margin requirements, i.e. the higher the ratio the lower margin you need to open an order. To choose the leverage for your account you can use our forex calculator. Leverage can later be modified in your Personal Area.
    • Can I open swap free (Islamic) account?
      If you would like to open MT4 Micro account, please check "Swap free" upon registration. Keep in mind that we charge a fixed fee for using swap-fee MT4 account, which is calculated as follows:
      Commission = pip price * swap value of the currency pair.
      This commission is not an interest and depends on the direction of your positions. To calculate the fees, please follow the link.
      Our MT5 Pro accounts are swap free by default. However, note that a certain fee is applied when you keep a position open for more than 3 days. You can find the full list of these fees on our Spreads and Conditions page. No swap is charged on cTrader ECN accounts as well, but a weekly rollover is applied to the positions you keep open from Friday to Monday. Weekly rollover rates are listed here.
    • Can I open a corporate account?
      Yes, a legal entity can open a trading or an IB account with OctaFX. Please sign up on our website using the company details (i.e. name, address, phone number). Then submit the following documents to support@octafx.com to verify your account:
      • Certificate of Incorporation;
      • Certificate of Incumbency;
      • Verification of Directors and Shareholders owning more than 25% of the Company’s shares (identity proof and address proof);
      • Power of Attorney if necessary.
      Our KYC department will review your documents and get in touch with you if anything else is required.
    • Where can I find your Customer Agreement?
      You can find and download it in the Legal agreements section. Please make sure you’ve read and agreed with our Customer Agreement before you start trading.
    • What is Refer code box for?
      Refer code is the unique ID of an IB, that can be used to attract new clients. If you were introduced to OctaFX by an IB, please enter it into the Refer code box. Otherwise you can leave it empty.
    • I've opened an account. What do I do next?
      After you’ve opened an account check your email to find account credentials you will use to login into trading terminal. The next step is to download and install trading platform. You can find download links and instructions here. You can compare trading accounts prior to opening one, choosing which platform you would like to use. You can also find information on trading in our Education section.
    • What is personal area for?
      In the personal area you can open new accounts, manage the existing ones, make deposits and request withdrawals, transfer the funds between your accounts, claim bonuses and restore forgotten passwords.
    • How do I login to my personal area?
      To sign in, please use your registration email address and personal area password. Personal area password is sent in the Welcome Letter from OctaFX. If you cannot find the letter in your inbox, please check spam folder or try to restore the personal area password here.
    • I forgot my personal area password. How can I restore it?
      Please follow the link. Enter your registration email address and click "Restore password" below. Restoration link will be sent by email. Follow this link, enter new password twice and click "Submit" button below. Use your email address and new password to login.
    • How do I switch between accounts in my Personal Area?
      You can select the account at the top of the page or by clicking drop down arrow next to the account number in "My accounts" list and selecting "Switch to this account".
    • Can I change the type of my account?
      Unfortunately it is not possible to change the type of your trading account. Nevertheless, you can always open a new one in your Personal Area. Keep in mind that you cannot open a new real account in case you already have two and none of them has ever been deposited.
    • How do I change my leverage?
      Click Change next to the "Leverage" in the "Account summary", select new ratio and click "Change" button below. You can change the leverage only if you have no open positions or pending orders." Note that the maximum value you can choose depends on the type of your account: MT4 Basic and cTrader ECN accounts offer up to 1:500 leverage, while with MT5 Pro you can select up to 1:200 leverage.
    • How do I switch between MT4 Micro and MT4 Micro swap free accounts?
      Click Change next to Swap Free in the "Account Summary" select whether you would like this account to be swap free or not and click "Change" below. Please make sure you have no open positions or pending orders before changing this parameter.
    • Where can I find all of my accounts?
      Click Accounts on the right and open "My accounts" to see the full list. Here you can view general information including account number, type, currency and balance, switch between your accounts, hide or display them on the main page, make deposits and create withdrawal requests. Accounts are divided into categories: Real, IB, Contest and Demo. If you cannot find the number of your accounts in the list please check other categories as well.
    • How can I hide the account I am not using anymore from accounts list?
      To hide a trading account, sign in to your Personal Area, find its number in "My accounts" list, click drop down arrow and select "Hide account". The account can later be restored in "Accounts list".
    • How can I close my personal area?
      You are eligible to close your Personal area at OctaFX. In order to do so, please send your request to support@octafx.com.
    • What is Account Monitoring?
      Account monitoring tool is developed for you to be able to share your performance, charts, profits, orders and history with others. You can do so by adding your account to Monitoring. You can use Account Monitoring to view and compare successful traders statistics and learn from them.
    • How do I add my account to Monitoring?
      Sign in to your Personal Area, select "My accounts"> Monitoring on the right. Find the number of the account you would like to add in "Your available accounts" list and click "Add to monitoring".
    • How do I remove my account from Monitoring?
      Open Account Monitoring page in your Personal Area, find the number of the account in "Your monitored accounts" list and click "Remove account".
    • How do I hide real account balance and positions from the monitoring?
      Open Account Monitoring page, find the number of the real account in "Your monitored accounts" list. Click "Visibility setup" and uncheck the required boxes. Click "Save settings" button below to apply the changes.
    • Can I have several Personal areas?
      OctaFX Personal Area is designed for you to store all the information about your trading in one place. Please be aware that it is prohibited to create several personal areas by using multiple email addresses. OctaFX strongly discourages creation of multiple accounts.
    • How do I change my email address?
      Open My personal info page in the Personal Area, click "Change" next to your current email, enter your new address and click "Change email" button below. A confirmation link will be sent to both old and new addresses. Click the link sent to your old email address and the link to sent to your new email address to apply the changes.
    • How do I change my phone number?
      Open My personal info page and click "Change" next to your current phone number.
    • I forgot my trader password. How can I get a new one?
      Please sign in to your Personal Area, click Settings on the right and Restore passwords below. Tick "Account password" box and select the number of your account from the drop-down menu. Enter captcha code and click "Submit" button. New trader password will be sent to your email address.
    • How can I change my PIN code?
      In your Personal Area click Settings and choose Change passwords. Tick "PIN CODE" box, enter your current PIN code and the new PIN code twice. Click "Change" button below to apply the changes.
    • How to set new Personal Area password?
      To set a new Personal Area password, login using your current password, open Settings, Change passwords on the right, select "Personal Area password" from the list, enter the current password into the "Current" field, and new password into "New" and "Repeat" fields. Click "Change" button below.
    • Where can I change my Phone Password?
      Phone password can be changed in the Personal Area on page. Select "Settings" on the right, click "Change Passwords" Change passwords below. Then tick "Phone Password". Enter your current phone password into the "Current" box and your new password twice into "New" and "Repeat" boxes. Click "Change" button.
    • What should I do to change trader password?
      You can change your trader password in the Personal Area. Sign in using your registration email address and personal area password. Open Change passwords page under "Settings" section on the right, check "Account password" and choose the account number from the drop down menu. The next step is to enter your current trader password into "Current" box. Then you are required to enter the desired password two times, into "New" and "Repeat". Click "Change" below to save the new password.
    • I lost my trader password/pin code. How can I restore it?
      You might find the letter with login/account number, trader and investor password that we sent to your email address when you opened the account. In case you cannot access the letter, you are able to restore the password in your personal area. Open "Settings" and click Restore passwords, select the password you would like to restore (phone password, pin code, account password), enter the captcha code and click "Submit". New password will be sent to your email address.
    • How can I restore or change my investor password?
      You cannot restore the Investor password. The password is sent to your email address when you open an account. In case you cannot access the letter or you want to reset your investor password, please follow the steps below:
      1. Select "tools" and click "options"
      2. Under the "server" tab, select "change"
      3. Insert the current master password in the "Current Password" text field
      4. Select "Change investor password" if it is not marked yet
      5. Insert the new investor password in the "New Password" text field
      6. Re-type the new investor password in the "Confirm" text field
    • How can I verify my account?
      We require at least two different documents for verification: an identity proof and an address proof. You need to submit your passport, national identity card or any other government issued photo ID. Your name, date of birth, signature, photograph, ID issue and expiry dates, serial number must be clearly visible. The ID may not be expired. The entire document must be scanned or photographed. Fragmented and folded documents are not accepted. Recent utility or phone bill, lease agreement, bank statement, credit card statement dated within the last 6 months can be submitted as your proof of address. The document must be scanned; fragmented and/or folded documents are not accepted. The document must show your address as stated in your account details. The documents can be submitted to your Personal Area or to support@octafx.com
    • Why should I verify my account?
      Account verification is a simple measure intended to ensure the validity of the information and protect our clients against fraud. It will make sure that your transactions are authorized and secured. We strongly recommend to submit all of the required documents before making your first deposit, especially: In case you would like to deposit with Visa/MasterCard; If you would like to claim a bonus on your first deposit. Note that you can only withdraw funds if your account is verified. Please also be advised that your personal data are held in the strictest confidence.
    • I have submitted the documents. How long does it take to verify my account?
      Our usual verification procedure takes less than a few minutes, however please be aware that it may require more time for our KYC Department to review your documents. It may depend on the amount of verification requests, submitted overnight or during weekends and may take up to 1-2 business days in exceptional cases. Please be aware that the quality of the documents you submit can also affect the verification request approval time. Please ensure that your document scans are clear and not distorted. Once verification is completed, you will be notified by email.
    • Is my personal information safe with you? How do you protect my personal information?
      We use highly secure technology to protect your personal data and financial transactions. Personal Area is SSL-secured and protected with 128-bit encryption to make your browsing safe and your data inaccessible to any third parties. Please, read more about data protection in our Privacy policy.
    • Where are your servers?
      Our trading servers are in London. OctaFX has a wide network of servers and data centers located throughout Europe and Asia that ensures low latency and stable connection.
    • What are your Market Opening hours?
      The trading hours for MT4 are 24/5, starting at 00.00 on Monday and closing at 23:59 on Friday server time. cTrader server time zone is UTC +0, however you can set your own time zone for charts and trading information in the right bottom corner of the platform.
    • What are the advantages of trading with OctaFX?
      OctaFX values every customer and does everything possible to make their Forex Trading experience with us positive and profitable. It has always been our top priority to provide our clients with high quality services in accordance with international standards and regulation. Our aim is making a trading experience convenient and outstanding, striving to drive Forex trading to a completely new level. OctaFX offers market execution in less than a second with minimal deposit of USD, floating spread from pips, various deposit and withdrawal means, negative balance protection, wide range of trading tools. Please find out more here.
    • Does OctaFX take part in any CSR programs?
      OctaFX is proud to name itself a socially responsible company. We are engaged into supporting various foundations and charity programs, making all the efforts possible to help those in need. We believe that it's our responsibility to improve the quality of life of disabled people around the globe. You can learn more on how you can help here at our Charity page.
    • How does OctaFX support sports activities?
      Apart from helping various charity organisations, OctaFX supports sports activities across the globe. We’re thrilled to support sports our clients have passion for. That’s why back in 2014, our first sponsorship agreement was signed with Persib Bandung football club, which ended in Persib winning ISL Cup 2014, claiming the right to be called Indonesian Champions. We’ve also supported Rip Curl Cup Padang Padang taking place in August 2in Bali, underlying the feeling of riding the waves surfing and Forex have in common. OctaFX is currently supporting Southampton Football Club, an English Premiere League team. You can see all the information about current sponsorship here.
    • What is your spread? Do you offer fixed spread?
      OctaFX offers floating spread that varies depending on the market situation. We simply pass on the best bid/ask price from our liquidity pool and our spread accurately reflects what is available in the market. The main advantage of floating spread over the fixed spread is that it is normally lower than average, however you may expect it to be less tight at market open on Monday, during rollover at 00.00 (server time), during major news releases or high volatility periods. You can check minimum, typical and current spreads for all trading instruments on our Spreads and conditions page.
    • How does floating spread change throughout the day?
      Floating spread varies throughout the day depending the trading session, liquidity and volatility. It tends to be less tight at the market open on Monday, when a high impact news is released and at other times of high volatility.
    • Do you have requotes?
      No, we do not. A requote occurs when the dealer on the other side of the trade sets an execution delay during which the price changes. As a non-dealing desk broker OctaFX simply offsets all orders with the liquidity providers to be executed at their end.
    • Do you have slippage on your platforms?
      Slippage is a slight execution price movement that may occur due to the lack of liquidity behind the requested price or when it's been taken by other traders' orders. It can also happen due to the market gaps. Slippage should be factored in as one of the risks when trading with an ECN broker since it cannot guarantee that your order will be executed at the requested price. However, our system is set up to fill orders at the next best available price whenever slippage occurs. Please, be aware that slippage can be both positive and negative, and OctaFX cannot influence this factor.
    • Do you guarantee stop orders?
      Being an ECN broker, OctaFX cannot guarantee filling at the requested rate. After being triggered, pending order becomes a market one and hence is filled at the best available price which primarily depends on the market conditions, available liquidity, trading pattern and volume.
    • Is it possible to lose more than I deposited? What if account's balance becomes negative?
      No, OctaFX offers negative balance protection, so whenever you balance becomes negative we automatically adjust it to zero.
    • Negative Balance Protection
      At OctaFX top priority is making your trading experience great, that’s why no matter what the risks are, we’ll back you up: Our risk management system ensures that the client cannot lose more than he initially invested. If your balance becomes negative due to Stop Out, OctaFX will compensate the amount and bring your account balance back to zero. OctaFX guarantees that your risk is limited to only those funds you have deposited into your account. Please be aware that it does not include any debt payments from the Client. Thus our clients are protected from losses beyond the initial deposit at OctaFX cost. You can read more in our Customer agreement.
    • How much margin is required to open my order?
      It depends on the currency pair, volume and account leverage. You can use our Forex Calculator to calculate required margin. When you open a hedge (locked or opposite) position, no additional margin will be required, however if your free margin is negative you will not be able to open a hedge order.
    • My order was not executed correctly. What should I do?
      With market execution we cannot guarantee filling at the requested rate for all of your positions (please check About ECN trading for more details). However, in case of any doubts or if you would like an individual review of your orders, you are always welcome to file a detailed complaint and send it to support@octafx.com. Our trade compliance department will investigate your case, provide you with a prompt response and make corrections to the account if applicable.
    • Do you have any commissions?
      Commission on MT4 Micro and MT5 Pro accounts is included in spread as a mark up, with no additional fees applied. cTrader ECN accounts are charged a certain fee upon opening and closing a position. You can find the full list of applicable commissions on Spreads and Conditions page.
    • What trading techniques and strategies can I use?
      Our clients are welcome to use any trading strategies including but not limited to scalping, hedging, news trading, martingale as well as any Expert Advisers with only exception of arbitrage.
    • Do you allow hedging/scalping/news trading?
      OctaFX allows scalping, hedging and other strategies, in case the orders are placed in accordance with our Customer Agreement. However, please note that arbitrage trading is not allowed.
    • What tools do you have for me to track major news releases and times of high market volatility?
      Please feel free to use our Economic Calendar to be informed about the upcoming releases and Forex News page, to learn more about recent market events. You can expect high market volatility when the event with top priority is about to take place.
    • What is a price gap and how does it affect my orders?
      "Price Gap" denotes the following:
      • Current Bid price is higher than Ask price of the previous Quote;
      • or Current Ask price is lower than Bid of the previous Quote
      Current Bid price is higher than Ask price of the previous Quote; or Current Ask price is lower than Bid of the previous Quote. It is important to understand that you may not be always able to see a price gap on the chart since it can be enclosed in a candle. As the definition implies, in some cases you would need to observe ask price, while the chart shows bid price only. The following rules are applied to pending orders execution during a price gap:
      • If your "Stop Loss" is within the price gap, the order will be closed by the first price after the gap.
      • In case pending order price and "Take Profit" level are within the price gap, the order will be cancelled.
      • In case "Take Profit" order price is within the price gap, the order will be executed by its price.
      • "Buy Stop" and "Sell Stop" pending orders will be executed by the first price after the price gap "Buy Limit" and "Sell Limit" pending orders will be executed by the order’s price.
      For example: Bid is listed as 1.09004 and Ask is 1.09006. In the next tick, Bid is 1.09012 and Ask is 1.09024:
      • If your Sell order has Stop loss level at 1.09005, order will be closed at 1.09024.
      • If your Take Profit level is 1.09005, order will be closed at 1.09005.
      • If your Buy Stop order price is 1.09002 with Take Profit at 1.09022, the order will be cancelled.
      • If your Buy stop price is 1.09005, order will be opened at 1.09024.
      • If your Buy limit price is 1.09005, order will be opened at 1.09005.
    • What happens if I leave my order open overnight?
      Depending on the type of your account, a certain fee may be applied for keeping an order open for more than one day:
      • MT4 Micro - swap is applied to all positions open from 23.59 to 00.01 (server time) You can calculate the swap for any position in the Forex Calculator. Keep in mind that in case you roll an order over from Wednesday to Thursday, the swap will be tripled.
      • MT4 Micro swap free - a rollover fee is applied to the order you keep overnight. To calculate the rollover fee, please follow the link.
      • MT5 Pro - all Pro accounts are swap free by default. However, a certain fee is applied to the positions that have been open for more than 3 days. You can find the list of 3-day fees on Spreads and Conditions page.
      • cTrader ECN account does not have any swap or overnight fee as well. A weekly rollover fee is applied to the positions you keep open from Friday to Monday. You can find the list of the fees here.
    • Why tripled swap is applied when I roll a position over from Wednesday to Thursday?
      Triple swap is applied from Wednesday to Thursday in order to account for the settlement of trades through the weekend, as swap rates are not charged during this period due to the market being closed.
    • Can I trade CFDs at OctaFX?
      Yes, you can trade CFDs on MT5 Pro account. You can learn more about CFD trading here.
    • What types of accounts do you offer?
      OctaFX offers a wide range of trading accounts suitable for any trading strategy and level of trading experience. You can compare accounts here.
    • Do you offer demo accounts?
      Yes, you can open as many demo accounts as you want in the personal area to practice and test your strategy. You can also win real funds by participating in OctaFX Champion or cTrader weekly demo contests.
    • How do I open a demo account?
      Please login to your personal area and click Open account: Demo at the top of the page. Demo accounts emulate real market conditions and prices. They can be used to practice, get familiar with the platform and to test your strategy risk-free.
    • How do I top up my demo account balance?
      Switch to your demo account in the personal area and click Top up demo account below your current balance.
    • Do you deactivate demo accounts?
      Yes, if you do not trade with your MT4/MT5 demo account it will be deactivated in 60 days. cTrader demo accounts are deactivated after 90 days. In case you need a demo account, please open a new one in your personal area. Note that demo contest account is not available for trading after the round ends.
    • Can I have multiple accounts?
      We do not limit the number of Demo accounts you can open. However, please note that you cannot create more than 2 Real accounts unless at least one of them is used for trading. In other words, you can open third account if you perform at least one deposit and/or complete a trade using one of the existing accounts.
    • What account currencies do you offer?
      Being an OctaFX client you can open USD or EUR account. OctaFX offers two types of trading accounts – you can open USD or EUR account. Please be aware that you can deposit these accounts in any currency and your deposit will be converted into the currency of your choice with the currency rate set by a Payment system. If you deposit USD to your EUR account or vise versa, the funds will be converted using the current EURUSD rate.
    • Can I change my account currency?
      Unfortunately, you cannot change your account currency, but you can always open new trading account in your personal area.
    • Where can I find the access data?
      All access data including account number, trader and investor password are sent by email after the account was opened. If you have lost the email, you can restore your access data in the Personal Area.
    • Where can I download my account statement?
      You can download your account statement in the Personal Area: find your account in "My accounts" list, click drop down arrow and select "Trades History". Select the dates and click on "CSV" or "HTML" button depending on the file format you require.
    • What trading platforms do you offer?
      OctaFX clients can choose between the three most popular trading platforms, depending on their individual needs and expertise. While MetaTrader 4 provides everything a forex trader needs, those who are striving for more opt for MetaTrader 5 as a more advanced tool for fundamental and technical analysis. cTrader is aimed at investors looking for an in-depth perspective on the market, along with interface simplicity and customisability.
      OctaFX clients can use the platform of their choice on desktop, Android or iPhone device or simply via a web browser. In order to provide our clients with essential information on each trading platform, we offer developers' manuals, as well as demo accounts for risk free practice.
    • Can I use the same trading robot across all platforms?
      Unfortunately no, as each trading platform has its own coding language. However, it is possible to convert your MT4 EA or Indicator code to C# by following the link. It is also available in your cTrader under the "Links" tab .
    • Can I use one trading account in several trading platforms?
      It is not possible, however you can create as many accounts as you need for every platform you are interested in.
    • Can I run several accounts simultaneously?
      You can run two instances of MetaTrader 4 or MetaTrader 5 on your PC or VPS if you install it in different folders. These are the steps:
      • Download the installer and run the file. By default the file will be installed to C:\Program Files\OctaTrader.
      • Click "Settings" and change the installation folder (for example (C:\Program Files\OctaTrader2).
      • You can also install the second MetaTrader4 available on the official web site here: MetaTrader4.
      In this case you will need to enter IP address of the corresponding server when you login with OctaFX account. OctaFX servers' IP addresses are:
      • OctaFX-Demo: 212.64.158.200:433
      • OctaFX-Real: 212.64.158.201
    • Can I trade with my Android/iOS device?
      Yes, you can install MetaTrader 4, MetaTrader 5 and cTrader on your smartphone or tablet. Visit our platforms page to find detailed instructions on how you can download and install the terminal you need on any iOS/Android device.
    • Do you have a web-based platform?
      You can sign in to MT4 or MT5 account here. Web based terminal allows you to trade from any browser on any operating system with a well-known interface of desktop MT4 and MT5 terminals. All major tools are available including one click trading and chart trading.
      We also have a web-based cTrader platform available here: ct.octafx.com
      To trade on cTrader platform through your browser, you just need to login in the terminal using your credentials. Web-based cTrader supports all major browsers and is available for mobile phones and tablets. You can access transparent prices, advanced charting and technical analysis from any device with Internet access.
    • How do I login to MetaTrader 4 with my account?
      Select "Login with trading account " from the "File" menu. In the pop up window, enter your Account number, trader password and select "OctaFX-real' for real accounts or "OctaFX-demo" if you login with a demo account.
    • How do I open an order?
      To bring up the "New order" window you can:
      • Press F9 on your keyboard;
      • Right click a symbol in the market watch window and select "New order" from the pop up menu;
      • Right click on the open chart and select "New order";
      • Click on the New Order button in the toolbar.
      In the pop up window please select the symbol from the drop down list, set the volume of the order in lots set Stop Loss or Take Profit level and select the type of your order.
      If you chose "Market execution", simply click "Buy" or "Sell" below to open the position at the current market rate.
      In case you would like to open a pending order, select it as the order type. Next choose its type (that is, Buy Limit, Sell Limit, Buy Stop or Sell Stop) and specify the price at which it will be triggered. Click "Place" button to submit the order.
      To specify Stop Loss or Take profit level, click the up or down arrow to fill in the current price and and adjust it to your Stop Loss or Take Profit price.
      As soon as the position has been opened, it will appear in the Trade tab.
      MT4 also allows you to open and close positions in one click. To enable One Click trading, select Options from the "Tools" menu. In the Options window open Trade tab, tick One Click Trading and click OK to apply the changes.
      With one click trading you can perform trading operations on chart. To enable One Click Trading panel right click the chart and tick One-Click-Trading in the context menu. The panel can be used to place market orders with specified volumes.
      You can also place a pending order from Trading submenu of the chart's context menu. Right click on the necessary price level on the chart and select the type of pending order you would like to open. Available pending order types at this price level will be displayed in the menu.
    • What order types are available in MT4?
      You can open market or pending orders in MT4. Market order is executed at the current market price. The following types of pending orders are available:
      • Buy Limit is used to open a Buy order at a price below the current Bid;
      • Sell Limit is an instruction to open a Sell order at a price above the current ask;
      • Buy Stop order allows to open a long position when the price reaches the pre-defined level, which is above the current bid;
      • Sell Stop order becomes active when the ask price reaches the order level, which is below the current Bid.
    • How do I set Stop Loss and Take profit?
      To modify a position, please double click "Stop Loss" or "Take profit" field of the position line in the Trade tab. Alternatively, you can right click the position line and select "Modify order". Then simply set Stop Loss or Take profit level and click "Modify" button below. You can also modify your order from the chart. To do so, enable "Show trade levels" option in the terminal settings. Then click on a position level and drag it up (to set Take profit for Buy positions or Stop Loss for Sell Position) or down (Stop loss for Buy or Take profit for sell). Be aware that:
      • Sell order: Stop Loss should be above current Ask price, Take Profit - below current Ask price;
      • Buy order: Stop Loss should be below current Bid price, Take Profit - above current Bid price.
      Note that each trading instrument has a certain stop level, that is if Stop Loss or Take profit level is too close to the current price, you will not be able to modify the position. You can check minimal stop loss and take profit distance by right clicking a trading instrument in the Market Watch window and selecting "Specifications"
    • How do I close an order?
      Find the order in "Trade" tab, right click it and select close order. In the popup window click "Close order" button. You can also close a position by an opposite one. Double click the position line in the Trade tab. In select Close By in the Type field. The list of opposite positions will appear below. Select one of them from the list and click Close button. If you have more than two opposite positions, you can select Multiple Close by in the type field. This operation will close open positions in pairs.
    • Where can I see my trading history?
      All of your closed orders are available in the "Account history" tab. You can also create an account statement here by right clicking any entry and selecting "Save as detailed report". You can also download your trading history in Personal Area: find the account in "My accounts" list, click drop dow arrow and select "Trades History".
    • How do I open a new chart.
      Right click the required currency pair in the Market Watch window and select "New chart" or simply drag and drop it to the currently open one. You can also select "New Chart" from the File menu or click New Chart button on the tool bar.
    • Where do I change chart settings?
      RIght click the chart and select "Properties". The Properties window has two tabs: Colors and Common. Chart elements are listed on the right side of the color tab, each with its own drop-down color box. You can mouse over any color sample to view its name and click to select one of preset colors. In the common tab you can select the type of your chart and enable such features as Volume, Grid and Ask line. You can also by change the chart type by clicking on the desired icon to apply Bar, Candlestick or Line price data. To change periodicity click on the Periods icon or by selecting the desired timeframe from the toolbar.
    • Why am I unable to open a position?
      First of all, please make sure you have successfully logged in with your trading account. Connection status in the right lower corner will indicate whether you are connected with our server. In case you are unable to open a "New Order" window and the "New Order" button in the toolbar is inactive, please re-login with your trader password instead of investor one. If "Buy" and "Sell" buttons are grey, the volume of the order you are trying to open is invalid. Note that minimum volume for ECN account is lot 0.1, step is lot 0.1. Maximum volume you can trade on a Micro account is 10 lots. "Not enough money" message upon clicking "buy" or "sell" indicates that your free margin is not sufficient to open such order. You can check the required margin for any position using this tool.
    • I can see only few currency pairs in MT4
      To see all available trading tools go to your MT4 or MT5 terminal, right click on any pair in the "Market Watch" window and select "Show all". The number of trading tools depends on the type of your account: MT4 Basic account offers 23 currency pairs + gold and silver, while with Pro account you have access to 28 currency pairs, 4 metals, 2 energies and 10 indices.
    • What are your stop levels?
      In MT4 every trading tool has stop levels (limits). In other words, you can set the limit level for the trade (minimal pips distance) for closing out the trade. To check stop level simple right click a symbol in the market watch window and select "Specifications". Please note that OctaFX has 5-digit pricing, thus the distance is shown in points. For instance, EUR/USD minimal distance is shown as 20 points, which equals 2 pips. cTrader ECN account has no stop levels and you can place a stop loss or take profit at any distance.
    • Why do I see "waiting for update" on the chart?
      Open the "Market Watch" window, left click and hold down the mouse button on the preferred pair. Drag the chosen pair onto the chart indicating "Waiting for Update". Release the mouse button. This will automatically update the chart.
    • Why is "New Order" button grey?
      It means that you have logged into your account using investor password. That limits your access to the charts, technical analysis and Expert Advisors. You are not able to trade if you log in to your account with investor password. In order to start trading, you have to log into your trading account using trader password.
    • Why do I see "invalid account" in the connection status?
      Invalid account in the connection status means that some of the credentials you entered upon login are incorrect. Please make sure that you enter Account Number into "Login" box and trader password you received via email into "Password" box. In case you forgotten your trader password you can restore it in the Personal Area. Next you are required to select the server corresponding to your account type, that is, choose OctaFX-Real for real accounts and OctaFX-demo when you login with a demo account.
    • There is no Connection in MT4
      Re-scan the servers and select one with the lowest ping. In case the server does not respond, close MT4 and restart it again using "Run as Administrator" mode. You can also check firewall settings and add MT4 to the "allowed programs" or "exceptions" list. In case of further questions, please contact our Customer Support.
    • Do you provide EAs or Indicators? Where can I download them?
      OctaFX does not provide or recommend any expert advisors (EAs) or indicators. However, you can download indicators for MetaTrader4 on MQLSource Code Library. Follow the link: MQL5.com It is also possible to download Indicators and EAs from other sources. cBots can be downloaded from cTDN trading community website: ctdn.com
    • What is cTrader?
      cTrader trading platform is specifically designed for ECNs and offers direct market access (DMA). It has no restrictions on Stop/Limit levels and allows you to reverse, double or close all positions in one click. Level II depth of market available in cTrader provides more transparency regarding the available liquidity. You can compare cTrader with MT4 here.
    • How do I login to cTrader with my account?
      Sign In window appears when you launch cTrader. You can also open it by clicking "cTrader" at left upper corner and selecting Sign In. Enter your Account Number and Password and click the Sign In button.
    • How do I open a position?
      The fastest way to open a position is to click QuickTrader buttons from the Symbols or favorites lists. Select the trading instrument and order volume and press Sell or Buy to open a market order. To open the "Create order" window you can press F9 on your keyboard, select "New Order" from cTrader menu or click "Create New order" button from the toolbar. If One click trading is disabled, click QuickTrade buttons will open "Create Order" window as well. In the "Create Order" window select symbol, volume and click Sell or Buy button below. To place a pending order, open "Create order" window as described above and select the type of the order from the menu on the left. Select symbol, set order price, volume and expiry date if required. Here you can also set one or more Stop Loss or take profit levels. This done, click Sell or Buy below to place the order.
    • How do I modify a position?
      Double click or right click on the position line in TradeWatch and select Modify Position. In the "Modify positions" window set your Stop Loss and Take Profit. SL and TP can be edited by price or number of pips. Click Protect to apply the changes.
    • How do I close a position in cTrader?
      You can close one position by clicking "Close" button on the far right of your order in the Positions tab or close all open positions by clicking "Close all" button.
    • Where is my account history in cT?
      In the History tab you can find all of the deals that have filled or attempted to fill your orders. Here you can also create a HTML statement of all your orders, positions and deals by clicking "export"
    • Why am I unable to open a position in cT?
      Most probably you do not have enough free margin to open such position. You can check the exact reason in the Journal Tab.
    • How do I open a new chart?
      Select a trading instrument from the "Symbols" section on the left, right click it and select New Chart.
    • How do I switch between units and lots?
      You can switch between Lots or units for each symbol using the Lots selector in MarketWatch.
    • How do I change one click trading mode?
      You can choose between ‘Single-Click’, ‘Double-Click’ and ‘Disabled’ (Order Screen) modes. The chosen ‘QuickTrade’ mode is displayed by the mouse cursor, when it’s hovered over ‘Buy/Sell’ buttons.
    • How do I customize my charts?
      Right click the chart to bring up the popup menu. Here you can change periodicity, symbol, color and viewing options.
    • What is Depth of Market?
      Depth of Market (DoM) refers to the available liquidity at different price levels of a currency pair. Three types of DoM are available in cTrader:
      • VWAP DoM shows a list of expected VWAP prices next to adjustable volumes.
      • Standard DoM is an overview of available liquidity for a particular instrument. Liquidity amount is shown next to each available price.
      • Price DoM shows a list of prices up and down from the current spot price, and the liquidity available behind each price.
    • Why I am not able to log into cTrader?
      Please check the correctness of the login data (account number and password). Also note that you can use cTrader platform downloaded from OctaFX web site. Keep in mind that cTrader accounts are created separately from MT4 ones and you will not be able to login with MT4 account to cTrader or vise versa. Please also make sure to install OctaFX cTrader applications for Android and iOS.
    • How can I trade on charts?
      In cTrader you can modify Stop Losses, Take profits and Limit orders from the chart. Open a chart for the symbol you are currently trading and click View Options icon from the top of the chart. Select Orders and Positions to be able to see entry price, volume and direction on the chart. To modify a position or an order, mouse over your cursor over its line on the chart and click and drag Stop Loss Take profit or volume to the required rate.
    • What is cTrader ID?
      cTrader ID is a single portfolio designed to keep your accounts, workspaces and favorites in a cloud. It allows you to access your trading accounts and platform layouts from any computes. You can learn more about cTrader ID here.
    • What is Live Sentiment?
      Live sentiment shows long and short positions of other traders. You can use this tool to identify the percentage of traders which are currently short and long before making your decision to enter the market.
    • What is smart stop out?
      "Smart stop out" is the stop out logic applied to cTrader accounts. Thanks to this algorithm, when the margin level of your account falls below 15%, only a part of the volume necessary to raise the margin level above stop out level is closed.
    • How to login to MT5?
      Launch your MT5, open “File” menu and select “Login to trade account”. In the pop up window enter your account number, trader password you received via email and select the server corresponding to your account type. Alternatively, in case the terminal was notdownloaded from OctaFX website, you can enter the following IP addresses as the server:
      • OctaFX-Real: 212.64.158.217
      • OctaFX-Demo: 212.64.158.210
    • Why am I unable to login?
      You can check the last entry in the “Journal” tab to find out the exact reason:
      • “Invalid account” means that some of the credentials you entered upon login are incorrect - it can be account number, password or the trading server. Double check the access data and try to sign in one more time.
      • “No connection to OctaFX-real” or “No connection to OctaFX-demo” indicates that your terminal is unable to establish the connection with the nearest access point. Check if your internet is active, then click on the connection status and select “Network rescan”. Should the issue persist please get in touch with our customer service.
    • How to open an order?
      MetaTrader 5 offers several features that allow you to place orders:
      • Press F9 on your keyboard or click “New Order” button from the standard toolbar. Alternatively, you can right click on an instrument in the Market Watch and select “New Order” from the context menu. In the “New order” you will be required to select the symbol you are going to trade, type of order and volume. Having set all necessary parameters, click “Buy” or “Sell” button below, depending on the direction you are going for.
      • Go to Tools>Options>Trade. Here you can enable “One click trading” feature that allows you to open positions with pre-selected parameter right on the chart. To activate the One Click Trading panel, open a chart of the instrument you are trading and press ALT+T on your keyboard.
      • One Click Trading panel is also available in the “Trading tab” of the “Market Watch”.
    • What order types are available in MT5?

      MT5 offers several order types:

      1. Market order — it is an order to open a position at the current market rate. Market order can be placed via the New Order window or One-Click-Trading panel.
      2. Pending order — it is an order to open a position once the price reaches a certain predefined level. The following pending order types are available in MT5:
        • Limit orders are placed below the current bid (for long positions) or above the current ask (for short orders).
        • Stop orders are placed above the current bid (for buy orders) or below the current ask (for sell orders).

        In order to place a stop or a limit pending order, you need to select “Pending order” in the “New order” window, specify its type and direction (i.e. sell limit, sell stop, buy limit, buy stop), the price it should be triggered at, volume and any other parameters if required. Alternatively, you can right click on the desired level on the chart and select the type of pending order you would like to open. The order will appear in the “Trade” tab under the account Balance, Equity and Free margin.

        • Stop limit order is a combination of previously described types. It is a pending order which becomes a buy limit or sell limit once the price reaches your stop level. In order to place it, you need to select “Buy Stop Limit” or “Sell Stop Limit” type in the New Order window. Then simply set the “Price” or the stop price (the level, at which a limit order will be placed) and the “Stop limit price” (the order price for your limit level). For short positions, the stop price should be below the current bid and the stop limit price should be above the stop price, while in order to open a long position you need to set the stop price above the current ask and stop limit price below the stop price.

        When placing a pending order, it is important to take into account that each trading instrument has a certain stops level, i.e. the distance from the current market price at which a pending order can be placed. To check the level, find the trading tool you are interested in in the Market Watch, right click it and select “Specifications”.

    • How to set Stop Loss or Take profit?
      Find the position you would like to set a stop loss or a take profit on, right click it and select “Modify or delete” from the context menu. In the pop up window set the desired level of your order. Keep in mind that for a short position you can set a stop loss above and a take profit below the current ask price, while when modifying a long position you should place stop loss below and take profit above the current bid.
    • How to close a position?
      Find the positions you want to close in the “Trade” tab, right click it and select “Close position”. Depending on whether One-Click-Trading is enabled, it will either be closed right away at the current rate, or a Position window will appear, where you will be required to confirm the instruction by clicking “Close” button.
    • Why am I unable to open a position?
      • In case you are unable to open a “New order” window and “New order” button on the toolbar is inactive, you have signed in with investor (read only) password. In order to trade please use trader password when you login.
      • Inactive “Sell” and “Buy” buttons in the “New order” window indicate that the volume you specified is invalid. Please bear in mind that minimum volume is 0.01 lot, step is 0.01 lot.
      • “Not enough money” error message means that your free margin is not sufficient to open the order. You may need to adjust the volume or deposit your account.
      • “Market is closed” error means that you are trying to open a position outside the instruments trading hours. You can check the schedule in the symbol “Specifications” or on our website.
    • How to check my trading history?
      You can find all closed positions in the “Account history” tab. The trading history is comprised of orders (i.e. the instructions you send) and deal (the actual transactions). From the context menu you can select which operations should be displayed (only orders, only deals or both of them), filter them by symbol and period, as well as create a detailed report.
      Keep in mind that in order to see the actual profit you gained you need to select “Deals” or “Deals and orders” from the context menu.
    • Can I check the upcoming market news?
      Open the “calendar” tab to view released and scheduled events for the ongoing week. There you will find date, time and priority of the news, as well as forecasted, previous and actual data.
    • How to add an EA or a Custom Indicator to MT5?
      In case you have downloaded EA or Indicator you need, to go to File>Open data folder>MQL5 and copy the .ex5 file into “Experts” or “Indicators” folder. Your EA or Indicator will appear in the “Navigator” window.
      Alternatively, you can download and add it in the “Market” tab right from the platform.
    • How to open a chart?
      In order to open a chart you can simply drag and drop a trading tool from the “Market Watch” to the chart window. Alternatively, you can also right click a symbol and select “New chart”.
    • How to customise a chart?
      You can change periodicity, scale and switch between chart types on the standard Toolbar. In case you would like to change colours, add or remove bid and ask lines, volumes or grid, right click the chart and select “Properties” from the context menu.
    • How to add an indicator to a chart?
      Find your indicator in the Navigator window and drop it to the chart. Modify its parameters in the pop up window if required and click “Ok” to apply the changes.
    • How to launch an EA?
      Drag and drop your EA from the “Navigator”, set the parameters if required in the expert window and click “Ok” to apply the changes.
    • What deposit bonus do you offer?
      You can claim 10%, 30% or 50% bonus on each deposit.
    • How can I claim the bonus?
      To claim the bonus you need to verify your account and make a deposit. You can claim the bonus manually or enable automatic bonus application for each deposit in the bonus settings.
    • Does the bonus support my margin?
      Yes, bonus funds are a part of your equity and free margin. Bonus supports your margin, however, please note that you need to maintain your equity above the bonus amount, otherwise it will be cancelled.
    • Can I withdraw the bonus?
      You can withdraw the bonus after completing volume requirement which is calculated as follows: bonus amount/2 standard lots. i.e. if you claim 50% bonus on 100 USD deposit, the volume requirement will be 25 standard lots.
    • Why am I unable to claim the bonus?
      Please make sure you have successfully verified your account on the personal info page and your free margin exceed the bonus amount.
    • How can I check how many lots are left?
      You can check the completed percentage and the remaining volume for each bonus in the personal area on the Active bonuses page.
    • Can I claim bonus on my new deposit if I have not completed volume requirement for the previous one?
      Yes, you can. Volume calculation starts from the first bonus and continues consecutively, that is after you complete the requirement for the first bonus, volume for the next one will begin.
    • Where can I see my bonus(es) in MT4?
      Total amount of bonus funds is shown as "Credit" in your trading platform until you meet the volume requirements.
    • Why was my bonus cancelled?
      The bonus can be cancelled if:
      • Your equity falls below the bonus amount;
      • Your personal funds are below the bonus amount after withdrawal or internal transfer;
      • You cancelled the bonus in your personal area.
      You can get in touch with our Customer Service to specify the exact reason.
    • How much time do I have to complete the volume requirements?
      Our bonuses do not expire after a certain period of time, so you can take as much time as you need to unlock them.
    • How do I join the next round?
      You can open a contest account here. If you already have Personal Area, please login first.
    • Can I participate in the current round?
      No, registration is over as soon as the round starts. However you are always welcome to become a participant of the next round or cTrader weekly contest.
    • What are the prizes?
      • 1st prize gets 500 USD
      • 2nd prize gets 300 USD
      • 3rd prize gets 100 USD
      • The last place gets another 100 USD
      Prize funds are credited to real account and can be withdrawn anytime.
    • How do I win?
      To win one of the prizes you should have the highest balance among other participants. However, if you have the lowest balance, you will get USD consolation prize. All trading strategies and EAs are allowed.
    • When does the next round begin?
      You can check how many days are left on the Contest page.
    • How long is one round?
      Round length is four weeks.
    • Can I withdraw the prize?
      Yes, the funds will be credited to your balance and you can withdraw them anytime.
    • How can I check current round leaders?
      You can find rating and check detailed statistics of every participant here. You can also find a particular participant by his or her nickname below Top Ranking Changes.
    • What are the trading conditions?
      Each contest account has the same trading conditions, that is: 28 currency pairs + Gold and Silver available for trading, minimal volume is 0.1 lot, maximum is not limited, initial deposit is 1000 USD, leverage is 1:500.
    • Where can I see previous rounds results?
      You can see previous rounds winners and statistics in the archive. You can also know the names of the winners and read their success stories in our Company news.
    • I am already participating in cTrader Weekly Demo contest. Can I join Demo Champion contest?
      Yes, you can participate in both demo contests simultaneously.
    • How do I join the contest?
      You can join the next round by opening account here . Please do not forget to sign in to your personal area if you already have an account with OctaFX.
    • Can I take part in the current round?
      No, as soon as the round starts you cannot join it. In the meantime please feel free to practice with a regular demo account.
    • How long is one round?
      The round duration is one week.
    • When does the next round start?
      You can check how many days are left on the Contest page.
    • Where can I find current or previous round rating?
      Previous rounds results are available here.
    • What are the prizes?
      • 1st place winner is awarded with 150 USD
      • 2nd place winner is awarded with 100 USD
      • 3rd place winner is awarded with 75 USD
      • 4th place winner is awarded with 50 USD
      • 5th place winner is awarded with 25 USD
      The funds are credited to real account balance and can be withdrawn.
    • How do I win?
      Round winner should have the highest balance among other participants. To become a winner you can use any trading techniques and cBots.
    • Can I withdraw the prize funds?
      Yes, you can withdraw the prize funds anytime.
    • What is cTrader?
      cTrader trading platform is specifically designed for ECNs and offers direct market access (DMA). It has no restrictions on Stop/Limit levels and allows you to reverse, double or close all positions in one click. Level II depth of market available in cTrader provides more transparency regarding the available liquidity. You can compare cTrader with MT4 here.
    • What are the trading conditions?
      cTrader weekly contest account offers offers 48 currency pairs + Gold and Silver for trading, leverage is 1:500, minimum volume is 0.01 lot, step is 0.01 lot, maximum is not limited.
    • I already have a Demo Champion Contest account. Can I participate in cTrader demo contest as well?
      Yes, you can join the next round of cTrader Weekly contest.
    • Do you offer any bonus for cTrader accounts?
      Yes, you can claim 10%, 30% or 50% bonus on your deposit.
    • What should I do to claim the bonus?
      All you need to do is to verify your account and make a deposit, then go to My bonuses page, click "Get bonus" and select the percentage.
    • Can I claim a bonus on every deposit?
      Yes, you can claim a bonus on each deposit you make, regardless of its amount.
    • Can I claim a bonus on internal transfer?
      No, a bonus can only be claimed on a deposit.
    • What is the difference between 10%, 30% and 50% bonuses?
      All three of them are provided under the same condition, the only difference is the amount: for example, if you deposit 200 USD, you can choose between 20 USD, 60 USD and 100 USD bonuses.
    • Is the bonus tradable?
      Bonus funds are a part of your equity and free margin, therefore they participate in trading and directly affect your margin level.
    • Can I withdraw the bonus?
      Yes, you can withdraw the bonus having completed the volume requirement, which is always bonus amount/2 lots
    • What is the volume requirement?
      Volume requirement is the volume you need to trade in order to unlock and withdraw your deposit bonus. It is always bonus amount/2 lots, for example, if you deposit 500 USD and claim 50% bonus, the volume requirement will be 250 USD/2= 125 lots.
    • How much time do I have to complete the volume requirement?
      As much as you need - our bonuses do not expire and we do not limit the time during which you can complete the volume requirement.
    • Can I lose the bonus?
      cTrader bonus is cancelled only in case you withdraw all of the personal funds are withdrawn after the bonus has been credited.
    • What is the "active bonus"?
      It is the part of the bonus that is included in your equity and participates in trading. Keep in mind that your active bonus cannot exceed your personal funds.
    • Where can I see my active bonus?
      You can check your active bonus amount in the "Bonus" tab in your cTrader.
    • What is the difference between active and total bonus?
      Total bonus amount is the sum of all bonuses that have neither been completed nor cancelled. Active bonus is the part of your total bonus that is included in your equity, where it cannot exceed your personal funds.
    • Where can I see my bonuses?
      You can check all your bonuses in the "Bonus" tab of your cTrader or on the My bonuses page in your Personal area.
    • What does the active bonus amount depend on?
      The active bonus amount depends on how much personal funds you have in your equity. What it means is that at a certain point, when the amount of one's personal funds is equal or lower than the total bonus amount, the active bonus will be decreasing along with one's personal funds.
    • Can I cancel my bonus?
      Yes, you can cancel bonus anytime on My bonuses page. Login to your Personal area to make a deposit. A recommended minimum initial balance is 100 USD, as it allows to manage potential risks more efficiently. OctaFX provides you with Metatrader 4, Metatrader 5 and cTrader platforms, all available in desktop, mobile and web-platform versions. If you have a MT5 Pro account, keep in mind that a fee will be applied to the positions kept open for more than 3 days.
    • How can I deposit my account?
      You can find all available deposit means here. To make a deposit, please sign in to your personal area, switch to the account you would like to deposit at the top of the page and select the payment system you would like to use under Deposit my account section on the right. Then enter the amount and fill in other information, if required. Click "deposit" below, make sure that the data are correct and click "Confirm" below.
    • When will the deposited funds be credited to my balance?
      In case of Bank wire transfer: All requests are processed within 1 - 3 hours during business hours of our Financial Department (Monday-Friday 06:00-15:00 EET). Depositing via Skrill/Neteller/FasaPay/Bank Card - deposit is instant. In case you deposit your account and the funds have not been credited automatically to your balance, please contact Customer Support.
    • What is the exchange rate for USD to EUR when depositing via credit card/Skrill to a EUR account/Internal transfer?
      OctaFX makes every effort possible to ensure our clients will have the best rates while depositing. We also don’t charge any commission, and cover deposit and withdrawal fees applied by payment systems. When depositing via VISA or Mastercard, be aware the bank that involved in the process will convert your funds according to its exchange rate, in case your deposit is in currency other than EUR or USD. Note that the bank involved in the process may also charge an additional fee for the transactions. When depositing via Skrill (Moneybookers), the client pays no extra fees in case his Skrill account and his trading account are in USD. In case, client’s Skrill account is in USD and his trading account is in EUR, the deposit in USD will be converted to EUR as per FX rate. If client’s Skrill account is in currency other than USD, Skrill will convert the money into USD using their own exchange rate and may charge additional fee. The process of depositing via Neteller is the same as for Skrill.
    • Are my funds safe? Do you offer segregated accounts?
      In accordance with international regulation standards, OctaFX uses separate accounts to keep protected customers' funds segregated from the company's balance sheets. This keeps your funds secure and untouched.
    • I have submitted a withdrawal request. When will I receive the funds?
      All requests are processed within 1-3 hours during working hours of our Financial Department (Monday-Friday 06:00-15:00 EET), otherwise the request will be processed the next business day. Once your request is processed, you will receive a notification letter. The funds will be credited into your wallet/bank account after your withdrawal request is completed.
    • Do you charge any fees for deposits and withdrawals?
      OctaFX does not charge its clients any fees. Moreover, deposit and withdrawal fees applied by the third parties (e.g. Skill, Neteller, etc) are also covered by OctaFX. However, please be aware that some fees can occur. Read our Customer Agreement.
    • What is the maximum amount for withdrawals/ deposits?
      OctaFX does not limit the amount you can withdraw or deposit into your account. The deposit amount is unlimited, and the withdrawal amount should not exceed free margin.
    • Can I deposit/withdraw several times a day?
      OctaFX does not limit the number of deposits and withdrawal requests per day. All requests are processed within 1-3 hours during working hours of our Financial Department (Monday-Friday 06:00-15:00 EET), otherwise the request will be processed the next business day. However, it is advised to deposit and withdraw all of the funds in one request to avoid unnecessary delays in processing.
    • Can I submit withdrawal request if I have open orders/positions?
      You can submit a withdrawal request if you have open orders/positions. Please note that free margin has to exceed the amount you requested, otherwise the request will be rejected. The withdrawal request won’t be processed in case you have insufficient funds.
    • Which currencies can I use to fund my OctaFX account?
      OctaFX currently accepts deposits in all currencies to be converted into EUR and USD. Note that account currency cannot be changed to currencies other than USD or EUR. In case your account is in EUR you can always open a new account in USD and vice versa. Please note that we don’t charge any commissions for deposits or withdrawals, as well as keeping our conversion rates one of the best in the industry.
    • Where can I review my deposit/withdrawal history?
      You can find all previous deposits in the personal area. Click Deposits history under "Deposit my account" section. Withdrawal history is available in your personal area under the "Withdraw" option on the right.
    • How can I withdraw my funds?
      Please sign in to your personal area, switch to the account you would like to withdraw the funds from and click request withdrawal under "Withdraw" section on the right. Enter the amount you would like to request and other required information. Click "Request" check if the information is correct and click "Confirm" button below. Note that your free margin must exceed withdrawal amount otherwise our Financial department will not be able to process your request. It is especially important to keep track of your free margin when you have open positions.
    • I have requested a withdrawal? When will I receive the funds?
      If submitted in the office hours of the financial department, a withdrawal request takes 1-3 hours to process. If you submitted it outside the office hours, it will be processed on the next business day.
    • My withdrawal request status is pending. What does that mean?
      Your withdrawal request is put in the queue and you will be notified as soon as it is processed by our Financial Department.
    • Why was my withdrawal rejected?
      There could have been not enough free margin to process your withdrawal or some of the data could have been incorrect. You can check the exact reason in the notification letter sent via email.
    • Can I cancel my withdrawal request?
      Yes, you can cancel withdrawal request in My withdrawal history.
    • My withdrawal was processed but I have not received the funds yet. What should I do?
      Please get in touch with the customer service.
    • Can I transfer the funds between my real accounts?
      Yes, you can create an internal transfer request in your personal area. Click New internal transfer under the "Internal transfer" section on the right, select the account you would like to withdraw the funds from, enter the amount, choose the account you would like to transfer the funds to, enter your PIN code and click "Request" below. Then check if the data are correct and confirm your request.
    • Is Internal Transfer instant?
      Internal transfers are processed automatically unless they require manual processing by the Financial Department due to security reasons. In this case your request will be processed within 1-3 hours in the office time of the Financial department.
    • Do you change any fees for Internal Transfer?
      No fees applied on internal transfers. If you transfer the funds from USD to EUR account or vice versa, they will be converted by the current market quote.
    • Can I claim a deposit bonus on internal transfer?
      No, you can claim the Bonus on deposits only.
    • Who is IB?
      IB stands for "Introducing broker" - a personal or a company that refers clients to OctaFX and receives commission for their trading.
    • How do I open a partner account?
      Please sign in to your personal area and click Open account: Partner at the top of the page.
    • What is your IB commission?
      The amount paid per lot traded by your referrals depends on your IB rank.
    • What does "Active client" mean?
      "Active client" denotes a client account which has a cumulative personal funds of 100 or more USD in all his/her accounts AND has at least 5 valid orders closed within the last 30 days from the current date.
    • What is "Valid order" in IB program?
      IB commission is paid for valid orders only. Valid order denotes a trade compliant with ALL the following conditions:
      • The trade lasted for or more 180 seconds;
      • The difference between Open Price and Close price of the order equals or more than 30 points (pips in 4-digit precision terms);
      • The order was not opened or closed by means of Partial close and/or Multiple close by.
    • How often is commission credited to my account?
      IB commission is credited to the partner account on a daily basis.
    • Where can I find promo materials?
      You can find promo materials here.
    • How do I attract clients?
      You can promote your referral link and referral code on forex related websites and forums, in social media or even create your own web site promoting our services.
    • What is a trading signal?
      A trading signal is a suggestion to buy or sell a certain instrument based on chart analysis. The main idea behind the analysis is that certain recurring patterns serve as an indication of the further price direction.
    • What is Autochartist?
      Autochartist is a powerful market scanning tool offering technical analysis across multiple asset classes. With over a thousand trading signals a month, it allows both novice and professional traders to get significant time-saving benefits by having Autochartist continuously scan the market for fresh, high-quality trading opportunities.
    • How does Autochartist work?
      Autochartist scans the market 24/5 searching for the following patterns:
      • Triangles
      • Channels and Rectangles
      • Wedges
      • Head and Shoulders
      In the beginning of each trading session Autochartist compiles an email report with predictions for the most popular trading instruments.
    • What is Market Report?
      Market Report is a technical analysis based price prediction delivered straight to your inbox up to 3 times a day. It allows you to adjust your trading strategy in the beginning of each trading session depending on where the market is expected to go.
    • How often are the reports sent out?
      Autochartist market reports are sent out 3 time a day, in the beginning of each trading session:
      • Asian session - 00:00 EET
      • New York session - 08:00 EET
      • London session - 13:00 EET
    • How can Autochartist report benefit my trading?
      Autochartist Market Reports is a convenient way to identify trading opportunities with no time or effort required - all you need to do is to check your email and decide which instruments you are going to trade today. Moreover, it offers time saving benefits in analysing the market. Based on known and trusted technical analysis theories and estimated to be up to 80% correct, Autochartist allows you to boost your profits and avoid missing out on trading opportunities.
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