How can I deposit my account?
You can find all available deposit means here
To make a deposit, please sign in to your personal area, switch to the account you would like to deposit at the top of the page and select the payment system you would like to use under Deposit my account
section on the right.
Then enter the amount and fill in other information, if required. Click "deposit" below, make sure that the data are correct and click "Confirm" below.
When will the deposited funds be credited to my balance?
In case of Bank wire transfer: All requests are processed within 1 - 3 hours during business hours of our Financial Department (Monday-Friday 06:00-15:00 EET).
Depositing via Skrill/Neteller/FasaPay/Bank Card - deposit is instant. In case you deposit your account and the funds have not been credited automatically to your balance, please contact Customer Support.
What is the exchange rate for USD to EUR when depositing via credit card/Skrill to a EUR account/Internal transfer?
OctaFX makes every effort possible to ensure our clients will have the best rates while depositing. We also don’t charge any commission, and cover deposit and withdrawal fees applied by payment systems.
When depositing via VISA or Mastercard, be aware the bank that involved in the process will convert your funds according to its exchange rate, in case your deposit is in currency other than EUR or USD. Note that the bank involved in the process may also charge an additional fee for the transactions.
When depositing via Skrill (Moneybookers), the client pays no extra fees in case his Skrill account and his trading account are in USD. In case, client’s Skrill account is in USD and his trading account is in EUR, the deposit in USD will be converted to EUR as per FX rate.
If client’s Skrill account is in currency other than USD, Skrill will convert the money into USD using their own exchange rate and may charge additional fee.
The process of depositing via Neteller is the same as for Skrill.
Are my funds safe? Do you offer segregated accounts?
In accordance with international regulation standards, OctaFX uses separate accounts to keep protected customers' funds segregated from the company's balance sheets. This keeps your funds secure and untouched.
I have submitted a withdrawal request. When will I receive the funds?
All requests are processed within 1-3 hours during working hours of our Financial Department (Monday-Friday 06:00-15:00 EET), otherwise the request will be processed the next business day. Once your request is processed, you will receive a notification letter. The funds will be credited into your wallet/bank account after your withdrawal request is completed.
Do you charge any fees for deposits and withdrawals?
OctaFX does not charge its clients any fees. Moreover, deposit and withdrawal fees applied by the third parties (e.g. Skill, Neteller, etc) are also covered by OctaFX.
However, please be aware that some fees can occur. Read our Customer Agreement.
What is the maximum amount for withdrawals/ deposits?
OctaFX does not limit the amount you can withdraw or deposit into your account. The deposit amount is unlimited, and the withdrawal amount should not exceed free margin.
Can I deposit/withdraw several times a day?
OctaFX does not limit the number of deposits and withdrawal requests per day. All requests are processed within 1-3 hours during working hours of our Financial Department (Monday-Friday 06:00-15:00 EET), otherwise the request will be processed the next business day.
However, it is advised to deposit and withdraw all of the funds in one request to avoid unnecessary delays in processing.
Can I submit withdrawal request if I have open orders/positions?
You can submit a withdrawal request if you have open orders/positions. Please note that free margin has to exceed the amount you requested, otherwise the request will be rejected. The withdrawal request won’t be processed in case you have insufficient funds.
Which currencies can I use to fund my OctaFX account?
OctaFX currently accepts deposits in all currencies to be converted into EUR and USD. Note that account currency cannot be changed to currencies other than USD or EUR. In case your account is in EUR you can always open a new account in USD and vice versa.
Please note that we don’t charge any commissions for deposits or withdrawals, as well as keeping our conversion rates one of the best in the industry.
Where can I review my deposit/withdrawal history?
You can find all previous deposits in the personal area. Click Deposits history
under "Deposit my account" section.
Withdrawal history is available in your personal area under the "Withdraw" option on the right.
How can I withdraw my funds?
Please sign in to your personal area, switch to the account you would like to withdraw the funds from and click request withdrawal
under "Withdraw" section on the right.
Enter the amount you would like to request and other required information. Click "Request" check if the information is correct and click "Confirm" button below.
Note that your free margin must exceed withdrawal amount otherwise our Financial department will not be able to process your request. It is especially important to keep track of your free margin when you have open positions.
I have requested a withdrawal? When will I receive the funds?
If submitted in the office hours of the financial department, a withdrawal request takes 1-3 hours to process. If you submitted it outside the office hours, it will be processed on the next business day.
My withdrawal request status is pending. What does that mean?
Your withdrawal request is put in the queue and you will be notified as soon as it is processed by our Financial Department.
Why was my withdrawal rejected?
There could have been not enough free margin to process your withdrawal or some of the data could have been incorrect. You can check the exact reason in the notification letter sent via email.
Can I cancel my withdrawal request?
Yes, you can cancel withdrawal request in My withdrawal history
My withdrawal was processed but I have not received the funds yet. What should I do?
Please get in touch with the customer service.
Can I transfer the funds between my real accounts?
Yes, you can create an internal transfer request in your personal area. Click New internal transfer
under the "Internal transfer" section on the right, select the account you would like to withdraw the funds from, enter the amount, choose the account you would like to transfer the funds to, enter your PIN code and click "Request" below. Then check if the data are correct and confirm your request.
Is Internal Transfer instant?
Internal transfers are processed automatically unless they require manual processing by the Financial Department due to security reasons. In this case your request will be processed within 1-3 hours in the office time of the Financial department.
Do you change any fees for Internal Transfer?
No fees applied on internal transfers. If you transfer the funds from USD to EUR account or vice versa, they will be converted by the current market quote.
Can I claim a deposit bonus on internal transfer?
No, you can claim the Bonus
on deposits only.