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Customer support department

24 hours Monday to Friday
We are better than 87.1% of the industry* and here’s why:
  • 7 seconds
    first response
  • 3 minutes
    Average full resolution time
  • 96 %
    Customer Satisfaction rate
*according to Zendesk monthy usage reports

Only 0,7% of our customers address Customer Support.

In the majority of cases trading with OctaFX is smooth and reliable, however in case you need any help or having any questions – don’t hesitate to let us know and help will come in just 7 seconds!
Help will come in just
7 seconds
Support
24 hours Monday to Friday
Finance dept
IT
Trade compliance
KYC
3 minutes
minutes
96%Satisfaction rate

We offer support in the following areas:

  • Deposit/Withdrawal Information
  • Risk Management
  • YOUR EVERYDAY TRADING
  • Website Information
  • Account Verification Process
  • undertaking quality control
  • Current Contests and Promotions
  • An Introduction to Trading
  • overseeing quality improvements

We speak your language

Available in: English, Indonesian, Spanish and Polish

Our customer support department proved to be the best

Best customer service Asia
Global Banking and Finance
Best Customer service broker
FX Empire
“Good support, keep it up”
Ezra Mbonshi
“Nathan's help was fast and professional. Thanks”
Mohammad Rafiq
“I love OctaFX chat, as the service staff is always very friendly and I always do get concrete answers to my questions! Thank you very much Ian and Sam! You ROCK!”
Rene from Germany
“Good quality support. Trying their best to solve my issues.”
Shehzada Behram

What some of our clients say about us

We welcome any feedback on our services at OctaFX. Please use the form in the Contact us page to share comments or ask questions about any of our services or start a livechat.
If you want to know more about our services, please complete the form to request a callback from our representative. Please note that we are closed on weekends.

Ways to contact us:

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